Work experience

BILL

Staff Product Researcher, Accounts Payable

Research lead for the Accounts Payable product team. Practicing mixed method research including usability testing, moderated interviews, survey design & analysis with users from small- and medium-sized businesses. Helping to establish research processes and developing resources for quantitative research. Managed PhD student intern. 

Capital One

Principal User Experience Researcher, Small Business Card Design

Research cohort lead for the Small Business Card Design team. Established onboarding materials and led onboarding for 6 new researchers. Individually mentored an early-career researcher. 

Senior User Experience Researcher, Small Business Card Design

Research lead for the servicing and high credit line divisions of the Small Business Card Design team. Duties included: design and execution of usability testing, customer interviews, and surveys, coordination with product teams, communication of findings to interdisciplinary audiences. 

Small Business Connect - co-creator and lead of a monthly research newsletter that is distributed to the entire Small Business Card organization. Established and led a monthly research forum. 

Horizontal research support - Enabling broader team designers to run usability tests, developing research templates and best practices, managing team research cohort. 

Piaggio Fast Forward

Senior Researcher, Product Innovation

Reported directly to c-level executive team member (CVO) and regularly presented to CEO and board members.

Product pipeline research and ideation lead for the gita consumer robot product line - created 92 product ideas and narrowed down to 4 designs. Used Magic Leap AR headset to help determine product sizes and carrying capacities. Newly released gita mini is derived from the 4 pipeline designs.

Data privacy research lead including coordinating with engineering teams to determine on-board robot data recording and sharing needs in accordance with GDPR and CCPA data privacy laws.

Experimental design lead for human-robot interaction studies, completed literature review, and ideation for understandable robot behaviors with the Smart Behaviors group. 

The Charles Stark Draper Laboratory, Inc.

Senior Member of Technical Staff, Human-Systems Collaboration Engineer

Selected Projects:

Highly Automated Driving - Design team lead for self-driving car’s tablet interface. Developed 12 personas for using automated vehicles. Executed in-person surveys, observation, and interviews of clients and test riders in a self-driving car. Managed development team of 3.

Co-Adaptive Human-Computer Interaction - Design team lead for internally funded research project to model user behavior and adapt software to match user needs. Managed 4-person team of designers, handled budgeting and task planning with project lead. Presented to CEO.